When to Call 911

Many people are under the impression that 911 is strictly for emergency requests.  Its primary function is to summon police, fire, & ems for emergencies although 911 may also be used for non-emergency services.  If you do not have an emergency but would like to see or speak with a Brockport Police officer you may contact 911 for assistance. 

If you are experiencing an emergency:

  • Take a few deep breaths to calm yourself.
  • Dial the numbers 9-1-1.
  • Remain calm.
  • Listen to the dispatcher. Please let the dispatcher ask the questions, they are trained to know what questions to ask and will save valuable time in getting you the assistance you are requesting.
  • When the dispatcher asks you, be prepared to tell the dispatcher what type of emergency that you are calling about.
  • Know the address of the emergency and the nearest intersection (cross street) or be able to provide directions for the dispatcher to relay to the emergency responders.
  • Know the phone number that you are calling from. This enables the dispatcher to call you back for further information or directions and allows the dispatcher to call you back in the event that you get disconnected.
  • Follow the dispatcher’s instructions while waiting for help to arrive.
  • Trust that help is on the way, even if the dispatcher is still asking questions or giving instructions. Don’t panic just because it seems like the conversation takes a long time.
  • Stay on the line. Do not hang up until the dispatcher instructs you to do so.

REMEMBER: While the Communications Officer is still talking to you on the phone, they are also sending help

Brockport Police Dept.

One Clinton Street
Brockport, NY 14420

Phone Numbers:

911 within Monroe County
585-637-1020
outside Monroe County
Records 585-637-1020

Administrative Office Hours

Monday – Friday 9AM – 4PM

Mission Statement

It is the mission of the Brockport Police Department to provide unequivocal, and indispensable law enforcement service to the Brockport Community by providing guidance, protecting life and property, keeping the peace, ensuring justice, upholding the law and preserving Democracy. We will continuously strive for excellence, through our dedication and commitment and we will treat all those we interact with in the same manner we, ourselves, want to be treated.

Facebook Feed

April 21st, 1:14 pm

Brockport Police Department
Tomorrow is the start of the “No empty Chair” campaign, a week long, state-wide driving safety education and enforcement campaign that raises awareness of highway dangers in the hope there will be no empty chairs during prom and graduation season. During this campaign, Brockport Police will have extra patrols that follow school buses and patrol street near schools to help keep our students and community safe. ... See MoreSee Less
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April 11th, 5:19 am

Brockport Police Department
The Brockport Police Department would like to thank the Greece Police Department and the other assisting agencies for apprehending a Brockport resident wanted for several violent crimes that occurred in the Town of Greece. The Brockport Police Department was able to assist with investigating and coordinating the execution of the search warrant in the Village. We are committed to working with our law enforcement partners to seek out dangerous criminals and keep our Village a safe place to call home. ... See MoreSee Less
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March 11th, 2:43 pm

Brockport Police Department
BPD would like to make residents aware that we applied for and were awarded funds from the JAG Byrne Federal Grant through the Bureau of Justice. BPD received enough funds to purchase three fully outfitted patrol vehicles at no cost to the Village of Brockport.One vehicle is the above pictured 2025 Chevrolet Tahoe and the other two vehicles are 2025 Ford Explorers that are on order. As always, BPD will continue to seek out alternative funding sources in order to appropriately equip our Police Officers and provide the best service possible. ... See MoreSee Less
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