Many people are under the impression that 911 is strictly for emergency requests. Its primary function is to summon police, fire, & ems for emergencies although 911 may also be used for non-emergency services. If you do not have an emergency but would like to see or speak with a Brockport Police officer you may contact 911 for assistance.
If you are experiencing an emergency:
- Take a few deep breaths to calm yourself.
- Dial the numbers 9-1-1.
- Remain calm.
- Listen to the dispatcher. Please let the dispatcher ask the questions, they are trained to know what questions to ask and will save valuable time in getting you the assistance you are requesting.
- When the dispatcher asks you, be prepared to tell the dispatcher what type of emergency that you are calling about.
- Know the address of the emergency and the nearest intersection (cross street) or be able to provide directions for the dispatcher to relay to the emergency responders.
- Know the phone number that you are calling from. This enables the dispatcher to call you back for further information or directions and allows the dispatcher to call you back in the event that you get disconnected.
- Follow the dispatcher’s instructions while waiting for help to arrive.
- Trust that help is on the way, even if the dispatcher is still asking questions or giving instructions. Don’t panic just because it seems like the conversation takes a long time.
- Stay on the line. Do not hang up until the dispatcher instructs you to do so.
REMEMBER: While the Communications Officer is still talking to you on the phone, they are also sending help
